Operations Manager
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Job Description
Sample Operations Manager overseeing apparel sample lifecycles for Comfrt, a direct-to-consumer comfort and mental wellness brand. Coordinating vendors, photoshoots, launches, systems, reporting, and Sample Coordinator development remotely.
Responsibilities:
- Own the end-to-end sample lifecycle across all product categories and seasons
- Build and maintain a centralized sample management system with real-time organizational visibility
- Manage inbound and outbound creator photography, marketing, creative, executive, and wear-test samples
- Track samples from vendor shipment through internal distribution and return
- Develop standardized procedures for sample handling, tracking, storage, and distribution
- Improve sample workflows to increase efficiency and reduce delays
- Maintain digital libraries of sample imagery and approvals
- Manage sample requests across Product Development, Creative, Marketing, Merchandising, Social Media, Photography, Operations, and Executive Leadership
- Prioritize competing requests and plan sample requirements around seasonal calendars, campaigns, launches, photoshoots, and creator partnerships
- Coordinate sample readiness with product launch calendars and cross-functional deadlines
- Partner with Creative and Photography on photoshoots, outfit planning, styling coordination, sample selection, sample preparation, delivery, returns, and inventory reconciliation
- Serve as primary operational contact for overseas vendors
- Communicate with vendors through Email, WhatsApp, Slack, WeChat, and other platforms
- Follow up on sample status, shipments, missing samples, and vendor action items; escalate risks and drive resolutions
- Directly manage the Sample Coordinator through direction, coaching, training, performance management, one-on-ones, and reviews
- Establish priorities, allocate workload, and build accountability measures
- Scale the Sample Operations function and recommend additional resources
- Coordinate sample activities across departments and lead sample status meetings and weekly stakeholder updates
- Train future team members on sample management standards and best practices
- Build dashboards and reporting for sample status, vendor performance, and timeline adherence
- Analyze bottlenecks and recommend process improvements
- Maintain inventory, tracking systems, digital filing structures, shipping records, documentation, and approvals
- Develop KPIs for sample turnaround time, on-time delivery, and operational performance
Requirements:
- Bachelor's degree in Fashion Merchandising, Product Development, Apparel Production, Business, Supply Chain, or a related field
- 4+ years of experience in apparel product development, sample management, merchandising operations, or production
- Experience working with overseas factories and vendors
- Experience working in a remote or hybrid environment and ability to operate independently
- Exceptional organizational and time management skills
- Strong project management skills and ability to manage multiple priorities and deadlines
- Self-starter requiring minimal supervision
- Creative problem-solving and proactive, solution-oriented mindset
- Professional maturity, excellent judgment, accountability, and ownership
- Outstanding written and verbal communication skills
- Comfort working in a fast-paced, high-growth environment
- Ability to build processes, improve systems, and drive operational excellence
- Advanced Microsoft Office Suite skills, including Excel, Word, PowerPoint, and Outlook
- Adobe Illustrator
- Adobe Photoshop
- Miro
- Canva
- Asana
- PLM systems preferred
- Experience with sample tracking, inventory management, shipping, or project management software is a plus
Benefits:
- Generous paid time off
- Company-covered health insurance
- 5% 401k match
- Discounts on all Comfrt products
- Supportive, creative environment
- Flexibility and collaborative support of a fully remote environment
- Growth opportunities
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