Operations Manager
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Job Description
Operations Manager leading licensed investigators for Advantage Investigations, an insurance defense investigation firm. Managing surveillance operations, investigator performance, scheduling, reporting, and client-service KPIs.
Responsibilities:
- Manage a team of Investigators within a defined geography
- Develop Investigators on company equipment, surveillance best practices, policies, safety, and regulatory compliance
- Provide communication on job expectations, case performance, and development objectives
- Consult on surveillance strategies and audit GPS data
- Schedule cases and Investigators to meet client and company objectives
- Approve investigator paid and unpaid time off
- Review and edit written timelines for client distribution
- Approve investigator payroll and expenses
- Oversee and participate in assigned projects from start to finish
- Collaborate cross-functionally within the company
- Identify opportunities to improve operational processes and services
- Identify issues and resolve time-sensitive challenges
- Mentor employees and support skill development
- Conduct team talent assessments and inform recruiting priorities
- Maintain investigator KPIs including a 65% case capture rate, 12 minutes of video per day, end-of-day action-detail completion, and 14-day case turnaround
Requirements:
- 5+ years of experience in management
- Preferred experience managing investigators in the industry
- 7+ years of surveillance experience
- Resides in the State of Texas and have an active Texas license
- SIU Field Experience a plus
- Must currently have a Class C PI License
- Strong organizational and communication skills
- Creative thinker
- Build trust and lead by example
- Demonstrated ability to lead with integrity and thrive in a fast-paced environment
Benefits:
- Competitive salary, with bonus opportunity
- High-impact role with direct access to senior leadership
- A collaborative and entrepreneurial work environment
- 2 weeks paid PTO + paid holidays
- Medical, Dental, Vision, Life, STD, LTD, HSA, DCFSA, Accident, Cancer, Critical Illness, Pet insurance
- 401k with 2% match
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