Operations Safety Analyst – Trust & Safety
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Job Description
Safety Analyst reviewing K-12 student activity for Gaggle’s student safety platform. Identifying risks, communicating incidents, and supporting timely intervention for student well-being.
Responsibilities:
- Review and analyze K-12 student activity to identify safety or well-being concerns requiring intervention
- Maintain quality and efficiency goals to deliver actionable information quickly to emergency contacts
- Communicate with school district customers and designated emergency contacts regarding student incidents
- Field customer phone calls and emails about student incidents
- Apply sound judgment and prior related knowledge to make decisions that keep students safe
- Record and maintain concise incident notes in Salesforce CRM
- Identify trends and use research to support decision-making
- Collaborate with Operations Analysts to recommend decision strategies
- Work with department leadership to develop processes and procedures
- Audit decisions made by others for accuracy and efficiency
- Operate as an individual contributor with ownership of outcomes
- Report to the Operations Supervisor
- Work first/second shift schedules, including weekends, in four 10-hour days per week
Requirements:
- Experience using a variety of desktop and web-based applications
- Experience in crisis management, child advocacy, content moderation, or a related field or degree
- Comfort communicating sensitive information through email, text, and phone
- Ability to stay focused on the same task for long uninterrupted periods
- Ability to process large amounts of content quickly and accurately
- Excellent reading comprehension
- Confidence to operate independently and autonomously within a virtual team environment
- Ability to reach goals with minimal supervision
- High degree of ownership of individual outcomes and contribution to department and company goals
- Passion for continuous improvement and willingness to manage change
- Fluency in Spanish is a plus
- Job-based access to protected data must occur within the United States
- Reliable high-speed internet connection required
- Private, dedicated work area with little to no disruption required
- Ability to view sensitive and graphic content, including content that may contain nudity
- Ability to work up to ten hours a day at a computer, reading from a screen and sitting for long periods
- Ability to work flexible and extended hours depending on volume
- Experience with Salesforce, Service Cloud, Slack, and Sling
Benefits:
- This is a full remote position
- PPO and HDHP health insurance plans through BCBS of Illinois; coverage includes treatment for fertility (including IVF) as well as offering virtual visits and mental health resources
- Dental insurance (including orthodontia) through Guardian
- Vision insurance through BCBS/EyeMed
- HSA, FSA, LPFSA, and DCFSA available, with a $500 annual company contribution
- 401(k) plan with immediate vesting and a 4% company contribution with each paycheck
- Employee Assistance Program through Paychex and Guardian (includes financial and legal assistance)
- Flexible PTO
- Generous, 100% to 70% paid leave plans, up to 90 days
- Pet Insurance Discount Program
- Team recognition programs
- Holiday gifts and bonuses
- Company retreats
- Raffles
- Fantasy football leagues
- Remote-first company; team works together across all 50 US states
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