Operations Solutions UAT Specialist
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Job Description
UAT Specialist at CrossCountry Mortgage acting as liaison during testing phases between technology teams and stakeholders. Responsible for quality assurance and successful deployment of updated solutions.
Responsibilities:
- Act as the primary liaison during testing phases between the technology team, internal stakeholders, and third-party vendors
- Ensure quality assurance during the implementation of technical updates
- Identify issues and ensure successful deployment of solutions that align with business needs and user expectations
- Serve as the main point of contact for all testing-related communications
- Prepare test plans for assigned technical updates to ensure alignment with project goals
- Create test cases for all relevant scenarios to validate system functionality
- Prepare User Acceptance Testing (UAT) Form summarizing testing results, issues found, and recommendations for improvements
- Complete User Acceptance Testing (UAT) within Service Level Agreements (SLA)
- Identify, document, and track defects, issues, and enhancement requests using JIRA
- Work closely with stakeholders and cross-functional teams to gather feedback
- Provide regular status updates to project managers and stakeholders regarding testing progress and outcomes
- Participate in meetings with cross-functional teams to align on project goals and timelines
- Assess the impact of changes and create communications for the company
- Collaborate with the training department on company announcements, SOPs, and workflows
- Demonstrate updates and communications on calls; present and participate in meetings as needed
- Validate implemented changes in production
- Work with operations departments to identify opportunities for improvement of processes
- Assist with providing materials and documents for audits and reviews
- Perform other duties as assigned
Requirements:
- 4+ years’ experience in the mortgage industry
- Encompass LOS experience
- Knowledge of the overall mortgage workflow
- Knowledge of all agency guidelines
- Knowledge of compliance and disclosure requirements
- JIRA experience, a plus
- Proficient in Microsoft Office suite (Word, Excel, and Outlook)
- Excellent prioritization, organization, and time management skills
- Excellent conflict management, teamwork and negotiation skills
Benefits:
- medical
- dental
- vision
- 401K
- company-provided short-term disability
- employee assistance program
- wellness program
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