Operations Strategy Associate
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Job Description
Operations Strategy Associate improving data, processes, and technology for Clipboard’s app-based healthcare staffing marketplace. Leading cross-functional initiatives that improve customers, payments, and operational performance.
Responsibilities:
- Analyze operational data to identify trends and bottlenecks
- Build dashboards, reports, and models to guide business decisions
- Research, evaluate, and implement technologies, including AI, automations, and internal tools
- Design processes, workflows, and operating procedures to improve efficiency, quality, and customer experience
- Lead cross-functional projects and strategic initiatives from planning through execution
- Partner with Operations, Product, Engineering, Customer Success, and other teams
- Potentially redesign workplace payment-method outreach to accelerate cash collection
- Research, vet, and onboard vendors providing AI agents for customer-facing operations
- Build predictive models to identify high-risk payers before payments become overdue
- Potentially lead an Operations agent team and improve performance, quality, and workflows
Requirements:
- 2+ years of work or internship experience, including cross-functional roles such as Strategy/Business/Product Operations, Program Management, Consultancy, or Business Analytics
- Experience solving operational problems through process improvement, workflow design, or scalable systems
- Ability to juggle multiple priorities in ambiguous, fast-moving environments
- Strong data analysis skills with hands-on experience in SQL, Python, or similar tools
- Clear written and verbal communication skills
- Ability to explain complex problems simply and align stakeholders across teams
- Curiosity and ability to reason from first principles and identify root causes
- Willingness to investigate issues directly by testing features, listening to agent calls, calling customers, or running workflows
- Authorization to work in the country of residence
Benefits:
- Remote-first work with flexibility to work from many places
- Fast-paced startup environment
- Skills-based hiring process with a fair shot for every applicant
- Opportunity to make a significant impact with customers on both sides of the marketplace
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