Operations Supervisor – Snow & Landscaping
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Job Description
Operations Supervisor leading client-centric team to ensure service delivery for facility services provider. Driving customer service experience by analyzing performance metrics.
Responsibilities:
- Ensure service delivery in a manner that meets or exceeds client expectations
- Directly responsible for the operational delivery objectives set forth by the client scopes of work and service level agreements
- Lead a team of Account Coordinators
- Drive the customer service experience by measuring and analyzing performance metrics in alignment with key company objectives centered on exceptional service, customer retention, and quality assurance
Requirements:
- 3+ years in an Operations Supervisor role
- Experience in exterior services or another service-related field with high customer/client contact
- Knowledge of landscape and snow industry
- Advanced experience with Microsoft Office, with an emphasis on Excel
- Mathematical skills
- Ability to analyze and disseminate data and create reports
Benefits:
- Health insurance
- Prescription drugs
- Dental
- Vision
- Paid & Unpaid Time Off
- Life Insurance
- Supplemental Health Insurance (E.G., Accident)
- 401k plan with a match
- Quick Pay – voluntary benefit offered to both full-time and part-time KBS employees who are paid hourly via direct deposit.
- Perkspot Discount Program – discounts on travel, gyms, cell phones, restaurants, auto, apparel & electronics
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