Operations Support
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Job Description
Operations Support helping Stranger Soccer, a Singapore-based on-demand football platform, expand Houston operations. Handling customers, back-office tasks, communications, and social media support.
Responsibilities:
- Support the License Owner in growing Stranger Soccer’s presence in Houston, Texas
- Handle customer service inquiries and support day-to-day back-office operations
- Assist in general operational tasks and admin updates as needed
- Maintain availability and operational support within CST/CDT time zone
- Use ChatGPT or similar tools to assist in fast, clear, and polite customer communications
- Ensure clear and consistent communication with users and players
- Create basic social media content, including videos, posts, and captions
- Support posting and updating social media accounts
- Assist in maintaining online presence and community engagement
Requirements:
- Experience in operations, sales, marketing, or customer service is an advantage
- Basic knowledge of social media content creation and management
- Good English written and verbal communication skills
- Conversational to fluent Spanish proficiency (written and spoken)
- Responsible, responsive, detail-oriented, and team-oriented
- Interest in football is a BIG PLUS!
- The position is fully virtual
- Working hours will align with US Central Time (CST/CDT) operational needs
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