Operations Technology Specialist
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Remote Operations Technology Specialist supporting BCD’s business travel technology and virtual agents. Troubleshooting Sabre GDS, booking tools, and operational technology cases.
Responsibilities:
- Provide first-line operations and client technology support to virtual agents and in-office staff in the area of responsibility, including customer support
- Follow established processes and collaborate with teams on best practices to monitor and resolve technology support cases and provide tracking
- Partner with internal and external technology teams to perform root-cause analyses, escalate, test, and resolve cases
- Troubleshoot issues with virtual employees for quick resolution
- Escalate common issues to other departments for global resolution
- Communicate procedures and common solutions to virtual employees through appropriate methods
- Manage system status and improve performance and reliability according to policies and procedures
Requirements:
- Extensive experience in the travel industry
- Experience with Sabre GDS and online booking tools (OBTs)
- Experience supporting system enhancements, testing, implementations, and operational initiatives
- Strong understanding of travel management operations, including front-, mid-, and back-office workflows, ticketing, fulfillment, and service delivery
- Strong analytical, troubleshooting, and problem-solving skills, with the ability to identify root causes and drive effective resolutions
- Excellent organizational skills, attention to detail, and ability to manage multiple priorities and deadlines
- Strong communication and collaboration skills, with ability to work effectively across cross-functional teams
Benefits:
- Flexible working hours and work-from-home or remote opportunities
- Opportunities to grow your skillset and career
- Work at the forefront of travel technology and help shape the future of business travel
- Generous vacation days
- Compensation package including mental, physical, and financial wellbeing tools
- Travel industry professional perks and discounts
- Inclusive work environment where diversity is celebrated
- Work From Anywhere opportunity for 60 days per year
Similar Jobs
Commercial Operations Director – Commercial Excellence
Commercial Excellence Director leading MiniMed’s healthcare technology sales enablement, analytics, and partner operations. Driving commercial transformation across Emerging EMEA markets.
Field Operations Analyst
Field Operations Analyst supporting sales forecasting, CRM data integrity, and client lifecycle reporting. Innovu provides benefits and human capital risk analytics for employers and advisors.
Operations Technology Specialist
Remote operations technology specialist supporting BCD Travel’s business-travel operations and virtual agents. Troubleshooting Sabre and booking-tool issues, testing enhancements, and driving technology resolutions.
Food Operations Analyst
Food Operations Analyst coordinating meal delivery and customer support for Foodsmart’s nutrition-driven healthcare platform. Resolving order issues and improving fulfillment for members across the U.S.
Architecture Operations Specialist, Structured Data
Architecture data operations specialists discussing firm workflows and evaluating structured post-training data scenarios. Terac recruits vetted human experts for AI research studies.
Homeless Services, Request and Operations Manager
HMIS operations manager leading technical support and service improvements for 8,000 homeless-services users. ICF advises governments, nonprofits, and communities through technology and evidence-based solutions.
General and Operations Manager
General and Operations Managers evaluating AI-generated operational content for Mercor, which trains frontier AI models. Reviewing management workflows, staffing, budgeting, and performance decisions.
Donor Recruitment Process Manager
Donor recruitment process manager improving systems, sales processes, and operational performance for Vitalant, a nonprofit blood collection organization. Leading data-driven initiatives across nationwide donor recruitment teams.
Success Operations Analyst I
Success Operations Analyst improving customer recovery, cross-sell, and AI-enabled call-center workflows. Thumbtack connects homeowners with local home-service businesses.
Operations Coordinator
Remote Operations Coordinator coordinating public and private training logistics for Fast Lane Consulting and Education Services. Managing enrollments, courseware, virtual events, vendors, reporting, and customer support.
Senior Operations Lead, Fraud
Senior Fraud Operations Lead protecting Mission Lane credit cardholders from fraudulent activity. Coaching Fraud Associates and shaping scalable fraud operations processes.
Homeless Services Manager, Request and Operations
Homeless Services Manager leading HMIS support operations for ICF, a global advisory and technology services provider. Managing technical support teams, customer outcomes, and operational improvement for homelessness services.
Senior Process Improvement Advisor
Senior process improvement advisor leading operational excellence initiatives for Evernorth Health Services, which delivers pharmacy, care, and benefit solutions. Improving PBM processes, quality, efficiency, and service delivery.
Customer Operations Specialist
Customer Operations Specialist supporting complex pricing operations for US Foods, a major foodservice distributor. Maintaining contracts, customer data, audits, and pricing processes remotely across the U.S.
Manager, Medical Detention Operations
Managing compliant healthcare programs across nationwide detention facilities for GardaWorld Federal Services. Overseeing staffing, audits, quality improvement, contracts, and government stakeholders.
CRM Operations Manager
CRM Operations Manager executing H&R Block’s email and lifecycle campaigns in Salesforce Marketing Cloud and Adobe Journey Optimizer. Supporting customer engagement, retention, and revenue growth.
Director of Technical Operations
Director leading hands-on AWS infrastructure, reliability, security, and IT operations at Deque. Scaling systems operations for a web accessibility software and services company.
Engineering Operations Coordinator
Engineering Operations Coordinator managing project administration, systems, billing readiness, and operational support. Supporting YA Group’s forensic consulting and engineering services.
Energy Savings Operations Analyst
Operations Analyst improving Franklin Energy’s multifamily home energy savings program through Excel tools, reporting, project management, and process enhancements.
Director, Process Improvement
Director leading process improvement and operational excellence for Alignment Health’s Medicare Advantage operations. Redesigning workflows, managing transformation initiatives, and improving member and provider outcomes.