Operations Technology Specialist
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Job Description
Remote operations technology specialist supporting BCD Travel’s business-travel operations and virtual agents. Troubleshooting Sabre and booking-tool issues, testing enhancements, and driving technology resolutions.
Responsibilities:
- Provide first-line operations and client technology support to virtual agents and in-office personnel in the area of responsibility, including customer support
- Follow established processes and collaborate with teams on best practices to monitor and resolve technology support cases and provide tracking
- Partner with internal and external technology teams to perform root-cause analyses, escalate, test, and resolve cases
- Troubleshoot issues with virtual employees for quick resolution
- Escalate common issues to other departments for global resolution
- Communicate procedures and common solutions to virtual employees through appropriate methods
- Manage system status and improve performance and reliability according to established policies and procedures
Requirements:
- Extensive experience in the travel industry
- Experience with Sabre GDS and online booking tools (OBTs)
- Experience supporting system enhancements, testing, implementations, and operational initiatives
- Strong understanding of travel management operations, including front-, mid-, and back-office workflows, ticketing, fulfillment, and service delivery
- Strong analytical, troubleshooting, and problem-solving skills, including root-cause identification and resolution
- Excellent organizational skills, attention to detail, and ability to manage multiple priorities and deadlines
- Strong communication and collaboration skills across cross-functional teams
Benefits:
- Flexible working hours and work-from-home or remote opportunities
- Opportunities to grow your skillset and career
- Work at the forefront of travel technology and help shape the future of business travel
- Generous vacation days
- Mental, physical, and financial wellbeing tools
- Travel industry professional perks and discounts
- Inclusive work environment where diversity is celebrated
- Work From Anywhere opportunity for 60 days per year
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