Order Entry Consultant
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Job Description
Order Entry Consultant handling new purchase orders and internal technical questions at Allegion. Collaborate with teams to ensure total customer satisfaction and enhance order entry quality and efficiency.
Responsibilities:
- Ensure all Order Entry processes are followed and utilize company systems (Driveworks) to gather general POs and identify missing information
- Review all entered orders for accuracy and completeness
- Contact customers when necessary for any potential order discrepancies
- Gather customer information, fulfill customer needs, educate the customer where applicable, and document interactions by entering all contacts, conversations, and quotes into the appropriate system
- Train Order Entry Consultant 1 and 2 (OE-1 & OE-2) team members on processes and systems
- Support continuous improvements in order entry quality, efficiencies, productivity, and procedural changes
- Embrace a cross-training culture with a willingness to learn other jobs or tasks within the Sales Department
Requirements:
- High School Diploma or GED required (Associates or Bachelor level degree preferred)
- 7+ years of inside sales experience in a business-to-business (B2B) sales environment
- Knowledge of Hollow Metal industry customers, products, and market is required
- Strongly developed, specialist knowledge with regards to products, suppliers, customers, and market competition
- Demonstrated ability to establish, maintain, and teach a training regime
- Strong Microsoft Office skills and excellent verbal and written communication/listening skills
- Highly developed sense of integrity and commitment to customer satisfaction, with skills in negotiations, communications, and providing customer support
- Strong decision-making, analytical abilities, and detail orientation
- Ability to collaborate cross-functionally and work in a fast-paced team environment
Benefits:
- Health, dental and vision insurance coverage, helping you “be safe, be healthy”
- Generous Vacation and Sick Time
- Commitment to your future with a 401K plan, which currently offers a 6% company match and no vesting period
- Health Savings Accounts – Tax-advantaged savings account used for healthcare expenses
- Flexible Spending Accounts – Tax-advantaged spending accounts for healthcare and/or dependent daycare expenses
- Disability Insurance –Short-Term and Long-Term coverage, paid for by Allegion, provides income replacement for illness or injury
- Life Insurance – Term life coverage with the option to purchase supplemental coverage
- Tuition Reimbursement
- Voluntary Wellness Program – Simply complete wellness activities and earn monetary rewards
- Employee Discounts through Perks at Work
- Community involvement and opportunities to give back so you can “serve others, not yourself”
- Opportunities to leverage your unique strengths through CliftonStrengths assessment & coaching
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