Order Management Coordinator
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Job Description
Order Management Coordinator managing blood product orders for the American Red Cross. Responsible for fulfilling requests and ensuring timely delivery and positive customer service.
Responsibilities:
- Fulfil routine orders of blood products
- Provide good customer service and ensure successful and economic shipment of orders
- Provide a positive customer experience and ensure products are delivered on time and in budget
- Provide support, development and/or leadership guidance to all volunteers
- Receive and fulfill routine orders for a variety of blood and pharmaceutical products and transfusion-related supplies
- Work with and maintain data, tools or computer programs to facilitate management and monitoring of product and service information
- Rotate inventory of primary and remote facilities to ensure adequate supplies of products for the needs of customers
- Determine the most economical method of transportation for hospital shipments
- Investigate and resolve hospital shipment problems
- Receive and investigate customer concerns and complete customer concerns documentation accurately and on time
- Assist hospital personnel with inventory alternatives when requested products are unavailable within established guidelines and procedures
Requirements:
- High School or equivalent required
- Minimum one years related experience or equivalent combination of education and related experience required
- Progressive experience in a dynamic, multi-task operational environment preferred
- Experience in blood or pharmaceutical inventory management/hospital customer relations/logistics is preferred
- Excellent oral and written communication skills
- Outstanding interpersonal skills in dealing with all levels of customers and staff (paid and volunteer)
- Must have excellent organizational skills, be able to handle multiple priorities effectively
- Problem solving and analytical skills
- Working knowledge of computers
Benefits:
- Medical, Dental Vision plans
- Health Spending Accounts & Flexible Spending Accounts
- PTO: Starting at 15 days a year; based on type of job and tenure
- Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
- 401K with up to 6% match
- Paid Family Leave
- Employee Assistance
- Disability and Insurance: Short + Long Term
- Service Awards and recognition
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