Orthodontic Front Desk, Insurance Support
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Job Description
Remote orthodontic front desk specialist managing patient calls, appointments, EHR records, referrals, and insurance workflows. Supporting a U.S.-based orthodontic practice’s billing and patient intake.
Responsibilities:
- Answer incoming calls during practice operating hours and ensure new-patient calls do not go to voicemail
- Prioritize new-patient inquiries and convert inquiries into booked appointments
- Provide phone coverage while the doctor and in-office team are seeing patients
- Communicate professionally and compassionately with patients, parents, referring dentists, and other contacts
- Schedule and book patient appointments
- Manage and maintain the appointment calendar within the EHR
- Enter and update patient information accurately
- Generate new-patient letters, referral letters, and related correspondence through the EHR
- Draft and send professional emails to dentists regarding referrals and practice needs
- Follow up on referral-related information and maintain communication with referring offices
- Collect and document insurance information during initial patient contact
- Enter insurance information into the practice software
- Apply knowledge of orthodontic benefits and coverage
- Submit insurance claims according to established billing procedures
- Follow practice workflows and billing processes accurately
Requirements:
- Hands-on OrthoEdge experience required
- Previous experience working as a medical, dental, or orthodontic VA/receptionist is strongly preferred
- Experience handling incoming patient calls and scheduling appointments
- Working knowledge of orthodontic insurance and billing processes
- Strong written and verbal English communication skills
- Excellent customer service and phone etiquette
- Strong attention to detail and data-entry accuracy
- Comfortable working independently in a remote environment
- Minimum 50 Mbps upload and download internet speed
- Verified backup internet connection required; mobile phone hotspots are not acceptable
- Backup power source required, such as a UPS or generator
- Quiet, professional workspace suitable for voice work
- Noise-canceling headset required
- Reliable computer capable of running software systems and softphone simultaneously
- Windows 11 or the most recent Apple OS/update required
- Ability to multitask and prioritize new-patient calls and appointment opportunities
Benefits:
- Competitive hourly rate
- On-time payments, every time
- Payments processed via Wise
- Direct client training provided
- Dedicated Account Manager as your point of contact
- Stable, long-term placement with a growing U.S.-based company
- Exposure to a wide range of modern SaaS platforms
- Potential for increased responsibilities as the company scales
- Tenure recognition for long-term team members
- Clear escalation paths
- 100% remote — work from home
- Supportive team culture across all accounts
- Potential for increased hours or additional accounts based on performance
- Build your U.S. industry experience
- Exposure to multiple practice types and platforms
- Strengthen your resume with verified, legitimate U.S. client experience
- Recognition for loyalty and long-term growth
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