Outreach and Referral Coordinator
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Job Description
Outreach coordinator connecting rural Washington communities with Bird's Eye Medical's mobile healthcare clinics. Managing community partnerships, telehealth scheduling, referrals, and field events across four Washington counties.
Responsibilities:
- Develop and maintain relationships with community host sites, tribal health programs, county health departments, libraries, senior centers, and other local partners
- Coordinate event logistics with host organizations, including site accessibility checks and day-of communication
- Manage outreach materials and channels, including flyers, event calendars, social media, local media, and partner newsletters
- Identify local healthcare providers and specialty care facilities
- Support participants in accessing referrals through warm handoffs, consent, and follow-through
- Schedule and confirm participant telehealth appointments
- Manage provider availability and telehealth coverage calendars
- Administer the telehealth platform, including device setup, readiness and connectivity checks, and real-time technical support
- Maintain backup workflows in low-coverage areas
- Track outreach activity, event attendance, and referrals from scheduling through completion, including telehealth encounters, in BEM's reporting system
- Participate in monthly coordination calls with AASCW and internal team meetings
- Travel to mobile clinic sites throughout the four-county region
Requirements:
- 1–3 years of experience as a Community Health Worker or in a related community outreach, social services, health navigation, telehealth, or healthcare scheduling role
- Relationship-building experience with diverse rural, tribal, and underserved communities
- Comfortable troubleshooting technology, including tablets, hotspots, and video platforms, in field conditions
- Valid driver's license and current auto insurance
- Reliable personal vehicle
- Able to travel at least 60% of the time across a multi-county rural region
- Overnight hotel stays may be required depending on event schedules
- Effective communication in meetings, by phone, and in person
- Exceptional organization and time management
- Attention to detail and accuracy at high volume
- Self-directed, flexible, and effective with minimal supervision
- Technological proficiency, including MS Office 365, scheduling software, and spreadsheets for data tracking
- Positive interpersonal skills with a wide range of individuals
- Results-oriented under firm deadlines, working independently and as part of a team
- Must pass a background check
- Bachelor's degree or higher a plus
- Bilingual (Spanish or other) a plus
- Familiarity with HIPAA and patient privacy practices a plus
Benefits:
- Competitive wages and bi-weekly pay
- Paid training — virtual, online, and hands-on
- Medical benefits (based on FTE)
- Vacation benefits (based on FTE)
- Mileage reimbursement at the current IRS rate
- Company-paid hotel for any required overnight stay
- Per diem for each overnight stay
- Travel bonus for each overnight stay
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