Overnight Counselor I
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Job Description
Counselor providing immediate support to individuals in crisis at TELUS Health. Using telephonic and chat platforms for solution-focused emotional well-being support to improve health outcomes.
Responsibilities:
- Provide immediate support and guidance to individuals experiencing emotional distress or crisis, using telephonic and chat platforms
- Delivering single-session counseling, in-the-moment support, and crisis management in a supportive, ethical, and professional manner while maintaining client confidentiality
- Conducting thorough assessments to determine appropriateness for short-term counseling
- Managing high-risk situations, including suicide, self-harm, child welfare, and substance use concerns, and working closely with individuals at risk
- Collaboratively developing clear and concise treatment and safety plans with the caller
- Referring the caller to appropriate internal or external resources as part of a holistic care approach
- Maintaining accurate and clear clinical notes in our case management system
- Able to pivot while maintaining the highest levels of professionalism in ever changing and ambiguous situations
Requirements:
- Hold a Master’s degree in Social Work, Clinical Counseling, Clinical Psychology, or a related field
- Demonstrate expertise in risk assessment, sound clinical judgment, and trauma-informed care
- Be confident leveraging technology and tools to enhance therapeutic approaches, client support, and documentation
- Maintain clinical composure and a solution-focused approach in high-stress or demanding situations
- Exercise sound clinical judgment and proactive decision-making, taking initiative while upholding professional and ethical standards
- Apply creativity and open-mindedness to improve therapeutic approaches and develop solutions in evolving or ambiguous situations
- Exhibit exceptional listening, empathy, and communication skills to build trust, manage expectations, and respond effectively to the caller’s needs
- Hold (or be eligible for) licensure in your state, preferred but not required
- Flexibility to work varying shifts including but not limited to evenings, weekends, and statutory holidays to support our 24/7 contact center.
Benefits:
- Health insurance
- 401(k) matching
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