Part-Time Customer Experience Associate
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Job Description
Part-Time Customer Experience Associate supporting users and Financial Planners at Origin. Ensuring seamless positive user experiences through various support channels in a remote role.
Responsibilities:
- Provide exceptional email, chat and phone support to our members and planners, nurturing long-lasting relationships.
- Ensure adherence to our Service Level Agreements (SLAs) for response times and customer satisfaction.
- Proactively identify trends and issues to enhance the user experience.
- Go above and beyond to deliver a world-class customer experience by meeting and exceeding user needs
- Develop a deep understanding of our products to offer informed support and advice.
- Gather customer feedback to inform product improvements and customer experience strategies.
Requirements:
- At least 2-3 years of experience in a support or customer-facing role
- Strong verbal and written communication skills
- Passion for helping people and a positive, can-do attitude
- Comfortable with SaaS platforms and fintech applications
- Ability to diagnose and resolve customer issues effectively
- Bachelor's degree or equivalent experience in business, finance, or related fields.
- Experience using systems, specifically Zendesk
- Experience with start-ups
- Experience working with contractors
- Candidates must be legally authorized to work in the United States. Origin does not sponsor visas.
Benefits:
- Generous base salary
- Meaningful equity package
- Healthcare and wellness programs: Healthcare
- Wellness stipend
- Mental wellness program
- Unlimited access to financial planning
- Life insurance for USA-based Originals
- Unlimited DPTO
- Paid Parental Leave
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