Partner Support Associate
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Job Description
Partner Support Associate handling customer calls, chats, and emails in English. Resolving routine service questions through call-center tools and procedures.
Responsibilities:
- Respond to incoming calls, chats, and emails from customers
- Provide accurate and complete information using applicable tools, resources, and procedures
- Understand company products or services to address client questions and concerns
- Identify customer needs, research issues, resolve problems, and provide solutions
- Document calls, chats, and emails in the call center database
- Follow scripts or call flows
- Meet performance metrics including call quality, customer satisfaction, and average speed of answer
- Attend training sessions and team meetings
- Manage high call volume and follow up when necessary
- Perform other administrative duties as assigned
Requirements:
- Strong written and verbal communication skills in English
- Exceptional communication, active listening, and interpersonal skills
- Empathy and customer-oriented approach
- Ability to handle multiple tasks and prioritize effectively
- Proficient in call center software and technology; Salesforce experience is a plus
- Strong problem-solving skills
- Proven track record of reliability
- Flexibility to work weekends and non-standard business hours, with scheduled days off based on business needs
- High school diploma or equivalent
- Experience in a customer support role or a related role
Benefits:
- Training sessions and team meetings to enhance skills and knowledge
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