Partner Support Specialist
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Job Description
Partner Support Specialist managing HubSpot support operations and residential customer relationships. Supporting partner audits, training, communications, and events for Ammortal’s wellness technology.
Responsibilities:
- Manage and resolve incoming support tickets through the CRM
- Maintain clean and accurate records for data integrity and team visibility
- Assist in building and optimizing HubSpot CRM, including tags, categories, workflows, and reports
- Identify opportunities to improve support workflows and system efficiency
- Own relationships with residential customers as the main point of contact for ongoing support
- Conduct regular customer check-ins, address questions, and share updates or resources
- Gather feedback to refine the residential customer experience
- Review partner websites, brand presence, and staff familiarity with Ammortal
- Compile actionable recommendations to enhance partner touchpoints
- Provide findings to the Partner Success Manager
- Host virtual webinars and trainings for partner education and engagement
- Create and distribute newsletters, surveys, and partner spotlights
- Occasionally assist with in-person and virtual event logistics and partner experience
Requirements:
- Remote, US-based; preference for EST and CST time zones
- Empathetic and people oriented, able to listen deeply, understand others’ perspectives, and respond thoughtfully
- Strong organizational and communication skills with an eye for detail
- Confident hosting or facilitating virtual trainings
- Proactive and adaptable, comfortable working in a fast-paced startup environment
- Collaborative mindset, working smoothly with Partner Success, Marketing, and Operations
- Experience with HubSpot or similar CRM platforms
- Web literacy: ability to review and assess partner websites and conduct audit reviews
- Data organization and reporting experience preferred
- Experience with tools like Asana preferred
- Email marketing or communication tool experience, preferably with HubSpot
- 2+ years of experience in partner support, customer service, or CRM operations
- Strong attention to detail and organizational skills, able to manage multiple tickets, tasks, and follow-ups
- Excellent written and verbal communication skills
- Partner Success Support experience preferred
- Entry-level marketing experience, including social platforms and website experience, preferred
- Training or event background preferred
Benefits:
- 80% health, dental, and vision covered
- 15,000 equity options vesting over 4 years
- Flexible paid time off
- Remote, US-based
- Opportunities to grow into leadership
- Hands-on experience and opportunities to make a tangible impact
- Participation in onsite events encouraged but not required
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