Patient Sales Coordinator
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Job Description
Patient Sales Coordinator driving patient outreach and enrollment for GUIDE Program offerings. Engaging prospective patients and ensuring smooth communication between teams.
Responsibilities:
- Respond to incoming patient inquiries and leads promptly
- Conduct outbound follow-up calls, emails, and messages
- Educate prospective patients about consultations, coaching services, and GUIDE Program offerings
- Guide patients through scheduling and enrollment processes
- Follow up with eligible patients to support GUIDE Program enrollment completion
- Maintain consistent communication and relationship-building with prospective patients and families
- Serve as the communication bridge between marketing and medical/operations teams
- Coordinate outreach efforts with clinic scheduling capacity and operational workflows
- Provide feedback regarding patient concerns, trends, and conversion barriers
- Maintain accurate documentation and communication records in internal systems
- Track outreach activity, conversions, and enrollment metrics
- Identify opportunities to improve onboarding and patient conversion workflows
- Support clinic growth initiatives through structured outreach efforts
- Assist with community relationship-building and patient engagement initiatives when needed
- Handle incoming new patient calls, reaching out to people who have been contacted
- Closing sales from interested people
- Source the current pool of patients that might be eligible for the medicare program
- Re-engaging with patients
- Offering the GUIDE program
Requirements:
- Strong written and verbal English communication skills
- Sales experience
- Empathetic and compassionate.
- Excellent interpersonal and relationship-building abilities
- Experience in healthcare outreach, patient coordination, customer success, enrollment support, sales, or marketing coordination
- Ability to communicate empathetically and professionally with patients and families
- Highly organized, proactive, and detail-oriented
- Comfortable handling outbound follow-up and patient communication consistently
- Ability to work independently while collaborating across teams
- Reliable internet connection and dedicated remote workspace
- Availability to work Monday–Friday, 8:00 AM – 5:00 PM Pacific Time
- Ability to maintain HIPAA compliance and confidentiality
- Must be located in Latam
- **Nice-to-Haves**
- Experience with healthcare enrollment or Medicare-related programs
- Experience in functional medicine, wellness, senior care, or cognitive health environments
- Familiarity with CRM or EHR systems
- Experience with:
- Cerbo EHR
- RingCentral
- Slack
- Background in healthcare marketing coordination or lead management
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