Patient Scheduling Specialist
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Job Description
Patient Scheduling Specialist coordinating appointments and supporting front desk operations within the healthcare setting. Monitoring call volume and managing scheduling workflows to ensure a pleasant patient experience.
Responsibilities:
- Monitor incoming call volume throughout the day and assign staff accordingly to various scheduling duties
- Create a seamless experience by coordinating and scheduling appointments for patients including imaging, laboratory, clinic, infusion, treatment, and/or procedures
- Provide support for front desk operations including greeting and checking in customers and visitors
- Manage the most advanced scheduling and rescheduling workflows in the clinic
- Ensure proper front desk coverage and remains in clinic until last patient is checked out and any follow-up visits are scheduled
- Provide courteous and timely response to scheduling requests via electronic patient communication including MyChart messages and Artera text messaging platform
Requirements:
- High School Graduate or GED
- 2 or more years of progressively responsible and directly related work experience in a healthcare setting OR some combination of health care or contact center experience including 1 year in a UKHS patient scheduling position
- Proven ability to effectively schedule for situations with interval timing of appointments for complex care regimens.
- Proficient in navigating EPIC EMR to include MyChart messaging as well as use additional scheduling modules (e.g. Beacon Scheduling Orders)
- Bilingual preferred with documented proof of competencies via language proficiency assessments
Benefits:
- Health insurance
- 401(k) matching
- Paid time off
- Professional development opportunities
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