Patient Scheduling Specialist
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Job Description
Patient Scheduling Specialist coordinating and scheduling patient appointments in a healthcare setting. Engaging with patients and managing scheduling operations for seamless healthcare experiences.
Responsibilities:
- Monitors incoming call volume throughout the day and assigns staff accordingly to various scheduling duties.
- Responsible for creating a seamless experience by coordinating and scheduling appointments for patients; including imaging, laboratory, clinic, infusion, treatment, and/or procedures.
- Responsible for accurate scheduling/re-scheduling/cancellations of patient visits; including clinic appointments (in person and telehealth)
- Responsible for registration of patient during the scheduling process, including entering demographics, insurance verification, completing the Medicare Secondary Payer Questionnaire (MSPQ), scanning and document preparation.
- Verifies referring physician orders against scheduled appointments for accuracy.
- Delivers expert knowledge and understanding of scheduling guidelines, patient registration, pre-certification requirements and basic levels of health insurance and billing procedures and regarding specific processes.
- Diligently and efficiently manages scheduling workload from assigned Appointment Request Workqueue (WQ), filters and prioritizes appointment requests per specialty standards.
- Engages with patients in a timely manner; provides complete and accurate information to the patient regarding prep and other exam related notes.
- Responsible for checking out patients from clinic visit, providing options for receipt of after visit summary and support for EMR patient portal (EPIC MyChart) sign up.
Requirements:
- High School Graduate or GED
- 2 or more years of progressively responsible and directly related work experience in a healthcare setting OR some combination of health care or contact center experience including 1 year in a UKHS patient scheduling position.
- Proven ability to effectively schedule for situations with interval timing of appointments for complex care regimens.
- Proficient in navigating EPIC EMR to include MyChart messaging as well as use additional scheduling modules (e.g. Beacon Scheduling Orders.)
- Highest level of customer service skills focusing on problem resolution
- Ability to read, write, speak, and understand English.
- Basic computer skills including Microsoft Excel, Word, Outlook, and Teams.
Benefits:
- The health system is an equal employment opportunity employer
- Provides reasonable accommodations to qualified individuals with disabilities.
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