Patient Service Representative
Posted 3hrs ago
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Job Description
Patient service representative scheduling gastroenterology appointments and procedures for AGA. Handling patient communications, records, portal requests, and HIPAA-compliant service remotely.
Responsibilities:
- Perform advanced scheduling for patient procedures, follow-up visits, and ancillary services
- Answer incoming calls while providing quality patient care and customer service
- Schedule, reschedule, and manage cancellations and no-shows
- Maintain physician schedules and endoscopy block time
- Collect and record accurate patient information according to AGA documentation requirements
- Schedule procedures in AGA endoscopy suites or hospitals when necessary
- Schedule applicable ancillary services
- Handle Patient Portal and website requests
- Mail or email information packets to new patients
- Answer appointment and referring-provider information questions
- Provide patients and relatives with information about medical treatments and procedures
- Distribute or mail preparation materials to patients when necessary
- Meet or exceed quality and productivity standards
- Answer emails and voicemails and return patient calls
- Complete information requests from AGA staff to support payment on patient accounts
- Abide by and promote HIPAA compliance and maintain patient confidentiality
- Participate in staff meetings, marketing activities, and ongoing customer service training
- Perform other duties and special projects as assigned
- Report to the Patient Service Manager
Requirements:
- High School Diploma or GED required
- Certified Medical Assistant preferred
- Strong customer service skills
- Ability to type 45 words a minute
- 2–3 years of call center, eCW, specialty clinic, and/or gastroenterology experience preferred
- Computer literacy
- Ability to operate healthcare systems and multiple Microsoft Office applications
- Bilingual skills strongly preferred, but not required
- Quiet place to work remotely with sufficient internet bandwidth
- Ability to deal with patients, visitors, co-workers, and physicians with courtesy and respect
- Compassion for dealing with people who are ill and need help
- Ability to plan, prioritize, and complete multiple tasks
- Ability to work under pressure and communicate issues in a timely manner
- Ability to communicate clearly through telephone, email, and in-person
- Ability to interpret and apply clinical and non-clinical policies and procedures
Benefits:
- Full-time employment
- Fully remote work arrangement
- Ongoing customer service training
- Travel within the Metro area as required
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