Patient Service Specialist

Posted 1hrs ago

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Job Description

Patient Service Specialist providing exceptional care experiences at Cleveland Clinic. Responsibilities include scheduling, patient registration, and assisting with MyChart enrollment.

Responsibilities:

  • Deliver an exceptional experience to patients, families and visitors
  • Assist with scheduling and pre-registration
  • Provide help with MyChart enrollment and visit preparations
  • Investigate, triage and resolve patient issues using the established HEART model
  • Create a welcome and professional environment for patients
  • Perform patient registration and visit preparation tasks
  • Manage telephone triage, insurance verification, co-pay collection, and record tracking
  • Recruit, enroll, and educate patients on MyChart

Requirements:

  • High School Diploma/GED and 2 years of experience in patient registration, appointment scheduling, insurance processing or customer service OR Associate’s Degree and 1 year of experience OR Bachelor’s Degree
  • Working knowledge of PC window applications
  • Ability to perform basic math sufficient to process insurance co-pays

Benefits:

  • We know that fully supporting our caregivers is what creates the best outcomes for our patients.
  • Our outstanding, comprehensive offerings are an investment in your health, well-being and future.