Patient Services Representative
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Job Description
Patient Services Representative supporting patients for Willow, a personalized cosmetic weight loss telehealth company. Handling inquiries, complaints, records, and account workflows across remote support channels.
Responsibilities:
- Serve as a facilitator between the patient and the company, ensuring a seamless experience
- Answer questions about the company and provide accurate information about products and services
- Deliver information about the product
- Ensure patient satisfaction and maintain professional patient support
- Handle patient complaints and identify appropriate responses and strategies to resolve issues quickly
- Keep records of patient interactions, process patient accounts, and file documents
- Engage proactively with patients
- Stay updated on products, policies, and services to provide informed support
Requirements:
- 1-3+ years of experience in customer support, patient support, or a related service-driven role
- Experience supporting customers or patients via written channels such as chat, email, or ticketing systems
- Prior experience in healthcare, telehealth, pharmacy, insurance, medical offices, or other HIPAA-regulated environments is required
- Phone-based customer or patient support experience is a strong plus, especially in healthcare or service environments
- Experience working in telemedicine or related medical contexts is nice to have
- Experience supporting customers through the Intercom platform is nice to have
Benefits:
- Flexible hours
- Work wherever you choose
- Fun and casual work environment
- Employee engagement activities and virtual gatherings
- Diverse, global team
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