Payment Operations Associate, Payins
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Job Description
Payment Operations Associate reconciling multi-currency payments for Flywire, a global payments enablement and software company. Supporting payment operations and improving fund-movement accuracy.
Responsibilities:
- Manage and streamline Flywire’s payment process
- Optimize fund movement and reconciliation across global accounts
- Optimize current partner relationships and identify areas for improvement
- Support the Payment Operations, Payouts, and Customer Support Teams
- Identify and match incoming payments to customer bookings
- Reconcile accounting entries across global accounts and multiple currencies
- Investigate and resolve unmatched or misapplied payments with internal teams and payment partners
- Troubleshoot bank and partner reporting issues to ensure accurate and timely identification of incoming funds
- Identify recurring payment issues and recommend process improvements to reduce manual work and reconciliation breaks
Requirements:
- Undergraduate degree
- 1–2 years of corporate work experience in the payments / banking industry
- Expertise in payments identification and reconciliation
- Experience working with bank and partner reporting is a plus
- Experience with payment processing and investigations is a plus
- Exceptional attention to detail, sense of urgency for deadlines, and strong organizational skills
- Ability to work independently, troubleshoot issues, and drive tasks to completion in a fast-paced environment
- Great communication and collaboration skills; a true team player
- Fluent English, written and spoken; additional languages are an advantage
- Positive, can-do attitude and demonstrated willingness and eagerness to learn
- Passion for problem solving and helping customers
- Excellent analytical and computer skills, including proficiency in Excel / Google Sheets
- Experience using Slack, Zendesk, Jira, and/or Looker is a plus
Benefits:
- Competitive compensation
- Employee Stock Purchase Plan (ESPP)
- Competitive time off, including Digital Disconnect and FlyBetter Days to volunteer in a cause you believe in
- Flying Start immersive Global Induction Program
- Work with brilliant people globally
- Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates
- Great Talent & Development Programs (Managers Taking Flight; OneFlywire Career Mobility)
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