People Systems Analyst
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Job Description
People Systems Analyst managing HR technology operations at Chainlink Labs. Supporting systems, documentation, and continuous improvement within a decentralized finance environment.
Responsibilities:
- Systems Support: Administer Workday, Ashby, Pave, Lattice, and CompLink; resolve support requests with high responsiveness and ownership
- Documentation & SOPs: Author clear, structured documentation including SOPs, solution descriptions, change management materials, and process guides
- Continuous Improvement: Track support patterns, identify root causes, and partner with senior team members to drive lasting improvements
- Data & Reporting: Build and maintain reports/dashboards; support data loads, audits, and compensation workflows
- AI & Automation: Contribute to team AI initiatives, including agentic workflows and automation projects
- Stakeholder Collaboration: Partner with HR, Recruiting, and Compensation teams to understand needs and deliver timely solutions
Requirements:
- Bachelor's degree in Computer Science or related technical discipline or equivalent experience
- 1–3 years in a technical, systems, or analytics role (internship experience is also welcome)
- Self-sufficient: You solve problems using available resources before escalating; you come with context and proposed solutions
- Customer-focused: You treat every request with urgency and care; stakeholders can count on your responsiveness
- Detail-oriented: You manage multiple tickets without losing track; you're organised and thorough
- Improvement-minded: You don't just close tickets—you identify patterns, root causes, and lasting solutions
- Clear writer: You produce documentation that's structured, accessible, and genuinely useful to both technical and non-technical audiences
- Collaborative: You work well with systems administrators and senior team members, seeking input and acting on feedback
- Naturally curious: You're motivated to learn new tools, read documentation, and figure things out independently
- Coursework or knowledge in databases, systems design, APIs, or data structures
- Familiarity with HRIS, ATS, or HR analytics tools
- Experience with REST APIs, JSON/XML, Asana, Jira, or Web3 concepts
Benefits:
- Long-term incentives and comprehensive benefits
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