Personal Lines Property & Casualty Insurance Broker – Customer Service

Posted 3ds ago

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Job Description

Courtier en assurance aidant les clients avec leurs besoins en matière d'assurance. Fournit un service client exceptionnel et assure le suivi des renouvellements de police.

Responsibilities:

  • Assist clients with their home and auto insurance needs
  • Respond to coverage questions, provide personalized advice, and make policy changes
  • Proactively contact clients regarding policy renewals
  • Communicate effectively with clients by phone, email, and SMS
  • Monitor personal performance and meet daily/weekly/monthly targets
  • Maintain accurate records of client interactions
  • Work closely with the customer service team
  • Stay current on product knowledge and industry trends
  • Progress to a senior role within our insurance team or a team lead position after your first two years with us

Requirements:

  • Valid AMF (Autorité des marchés financiers) license
  • Minimum 2 years of experience as a broker or agent
  • At least 5 years of relevant customer service experience
  • Proactive
  • Strong problem-solving skills
  • Strong verbal and written communication skills in French and English
  • Fast learner with an interest in technology

Benefits:

  • Competitive compensation with monthly bonus
  • Up to 5 weeks of vacation per year
  • 100% remote work or office located in downtown Montreal
  • Work internationally up to 90 days per year
  • Group benefits (health, dental, vision, etc.) and life insurance
  • Unlimited sick and mental health days
  • Paid parental leave (additional 4 months)
  • Flexible start date (but the earlier, the better!)