Personal Shopper
Posted 18ds ago
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Job Description
Personal Shopper providing personalized shopping experiences and expertise on children's clothing at Hanna Andersson. Engage with customers through various channels while achieving sales goals.
Responsibilities:
- Engage with customers daily through phone, email, digital shopping chat, and SMS, providing helpful information about merchandise, events, promotions, policies, and services.
- Cultivate customer relationships through personalized connections and serve as a trusted advisor on styling and brand expertise.
- Acquire and build a customer base by forming relationships with new customers and retaining and deepening existing ones.
- Recommend merchandise based on expert product knowledge and customer preferences.
- Strategize your own business growth and take initiative to increase productivity through suggestive selling and strong customer relationships.
- Achieve personal and business sales goals and key performance metrics.
- Utilize selling tools and technology to sell effectively across all channels.
- Collaborate with teammates to deliver the best customer experience.
- Actively create a positive work environment through teamwork and collaboration.
- Maintain positive working relationships throughout the company.
- Plan timely and appropriate feedback/follow-up with the Manager as requested.
- Actively embraces Hanna's spirit of "we're in this together."
- Additional tasks and responsibilities assigned as necessary.
Requirements:
- Minimum four (4) years of demonstrable experience as a personal shopper, stylist, or as a retail employee or manager.
- High school diploma or equivalent.
- Experience in customer service–oriented roles with proven ability to sell products and services.
- Proficiency with technology platforms commonly used in retail and customer service, including email, chat systems, texting platforms, and CRM tools (such as Salesforce).
- Strong knowledge of fashion, keeping up with trends and a knack for styling children's clothing
- Attentive to customers' interests, requests, and boundaries.
- Ability to curate collections that are appropriate for every day, leisure, and special events.
- Must be flexible and available during nights, weekends and holidays (Pacific Time) to support business hours. Schedules include one weekend and four weekday shifts.
- Demonstrated strong proficiency in Microsoft Office Suite and SharePoint, with a particular emphasis on Excel and Outlook mail merges.
- Experience with Salesforce Service Cloud and Commerce Cloud, highly preferred.
