Player Support Representative – China Games
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Job Description
Player Support Representative supporting Chinese and English-language mobile games at Yodo1, a global mobile game growth company. Handling player inquiries, monitoring support metrics, and improving player experiences.
Responsibilities:
- Handle player inquiries across email, in-game ticketing, live chat, and social media
- Maintain and update the player-facing knowledge base and FAQ
- Collaborate with QA, development, and community teams to surface recurring issues and player sentiment
- Monitor support metrics including response time, resolution rate, and CSAT
- Hit SLA targets
- Identify patterns in player feedback
- Contribute to product improvement proposals
Requirements:
- Native-level Chinese
- Exceptional English writing and communication skills
- Strong interest in gaming, particularly mobile gaming
- Experience in player support
- Familiarity with customer service tools such as Zendesk, AiHelp, and WeChat
- Ability to empathize with frustrated players while staying solution-oriented
- Experience in customer service is a bonus
- Experience moderating or managing online communities is a plus
- Prior experience with social media management or organizing community events is a plus
Benefits:
- Allowance to purchase your own device or equipment
- Variable compensation through an annual bonus program
- Work from anywhere in the world
- Flexible hours
- Unlimited paid time off
- Get paid in your currency of choice
- Trust and freedom to try, fail, learn fast, and make a real impact
- Career growth opportunities
- Energetic, fast-learning, supportive, and diverse team across six continents and 30+ countries
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