Pre-Litigation Operations Manager
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Job Description
Pre-litigation operations manager leading paralegals and case workflows. Scaling TopDog Law’s remote personal injury operations while improving compliance, productivity, and client service.
Responsibilities:
- Oversee the day-to-day operations of the firm’s pre-litigation team
- Directly manage, mentor, and support pre-litigation paralegals and team leads
- Assign workloads, monitor performance, and ensure coverage across all teams
- Conduct regular check-ins, performance reviews, and coaching sessions
- Assist with hiring, onboarding, and training of new paralegals and team leads
- Foster a collaborative, accountable, and high-performing team culture
- Oversee case workflows to ensure timely progression
- Identify workflow bottlenecks and implement process improvements
- Coordinate with attorneys to align paralegal support with case strategy
- Ensure accurate case documentation, reporting, and data entry
- Develop, maintain, and refine standard operating procedures for pre-litigation support
- Ensure compliance with firm policies, ethical standards, and jurisdictional requirements
- Monitor case metrics and KPIs to evaluate efficiency and performance
- Implement best practices to improve productivity, quality control, and client service
- Work closely with intake, medical records, demand, litigation, and settlement teams
- Serve as a point of contact for operational issues affecting case flow
- Communicate staffing needs, workload trends, and operational challenges to leadership
Requirements:
- 5+ years of experience in a law firm environment, with pre-litigation and/or litigation cases
- Prior experience managing paralegals or legal support staff required
- Strong understanding of personal injury or civil litigation processes (preferred)
- Excellent organizational, leadership, and communication skills
- Ability to manage competing priorities in a fast-paced environment
- Proficiency with case management systems and legal software
- Leadership and team development
- Process optimization and operational oversight
- Strong attention to detail and deadline-driven mindset
- Problem-solving and decision-making abilities
- Clear and professional communication
Benefits:
- Medical, dental, and vision insurance
- 401(k) with company match
- HSA
- Life insurance
- Disability coverage
- Paid time off
- Parental leave
- Fully remote work arrangement
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