Premium Support Consultant, Norwegian
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Job Description
Remote Premium Support Consultant answering Norwegian-speaking customers by phone, chat, and email. Representing a global brand while resolving issues and improving customer service in Greece.
Responsibilities:
- Answer customer questions by phone, chat, and/or email
- Solve problems and create positive customer experiences
- Follow the brand's guidelines and quality standards on every interaction
- Log and update customer interactions in relevant systems
- Work closely with the team to improve service quality
Requirements:
- Fluent in Norwegian
- Solid English communication skills
- Tech-curious and eager to stay on top of the latest innovations
- Customer-oriented; prior experience is a strong advantage
- Excellent written and verbal communication
- Empathetic by nature, with a genuine passion for helping others
Benefits:
- Productivity Bonus up to 200€
- Permanent contract
- Meal Card Voucher
- 2 extra salaries (14 salaries annually)
- Private health insurance from day 1
- Refund of flight expenses
- Airport pick-up and settling assistance
- Accommodation provided in a hotel or apartment for the first 2 weeks
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