Product Manager – Payments
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Job Description
Payments Product Manager delivering HSA, ACH, RTP, and reimbursement products for WEX’s global commerce platform. Improving member experiences, operational efficiency, and payment outcomes.
Responsibilities:
- Own end-to-end execution for payment product features including HSA debit card rails, claims auto-adjudication, ACH/RTP money movement, and real-time payment notifications
- Participate in and facilitate Scrum ceremonies, leading ceremonies as needed
- Drive short-term delivery and iterate based on stakeholder feedback and outcome data
- Connect delivery choices to adoption, revenue, and operational efficiency targets
- Lead discovery for payment-specific product problems, including spend authorization flows, payment partner integrations, and compliance-adjacent money movement constraints
- Synthesize customer insight, payment industry signals, and competitive intelligence into testable hypotheses
- Use AI-enabled research tools to accelerate synthesis while applying human judgment
- Navigate payment metrics including authorization rates, decline rates, transaction error rates, auto-adjudication throughput, and cost-per-transaction
- Drive communication with engineering, compliance, finance, operations, and external payment partners
- Clarify decision ownership, resolve impediments, and contribute to payment strategy, sequencing, and trade-offs
- Identify friction in member payment experiences and translate trends into product improvements
- Participate in customer empathy sessions and validate payment UX hypotheses through test-and-learn approaches
Requirements:
- Undergraduate degree in business, technology, computer science, or a related field
- 4+ years of professional experience, including 2+ years in product management roles with direct ownership of feature delivery
- Demonstrated experience in fintech, healthcare payments, or consumer financial products
- Hands-on knowledge of payment rails, money movement, or benefits account platforms
- Proven ability to translate customer and operational insights into testable hypotheses and ship product outcomes
- Experience working cross-functionally with engineering, compliance, operations, and external vendor partners
- Comfort with qualitative and quantitative analysis, data dashboards, and imperfect information
- Prior experience at a health benefits administrator, HSA/FSA/HRA platform, or fintech company
- Familiarity with IRS substantiation requirements, IIAS, 213(d), Reg E, and AML/KYC frameworks in a benefits payment context
- Experience with RTP/FedNow or ACH product development
- Working knowledge of claims adjudication logic or auto-adjudication workflows
- Experience designing AI-assisted product workflows using LLMs or agents
- MBA or equivalent graduate education is listed as an additional qualification
Benefits:
- Quarterly or annual bonus eligibility for non-sales roles, based on role and applicable plan
- Health insurance
- Dental insurance
- Vision insurance
- Retirement savings plan
- Paid time off
- Health savings account
- Flexible spending accounts
- Life insurance
- Disability insurance
- Tuition reimbursement
- Reasonable accommodation support
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