Product Manager
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Job Description
Senior Product Manager owning strategy, integrations, and AI capabilities for Cleo’s supply chain orchestration software. Driving enterprise product adoption from discovery through measurable business outcomes.
Responsibilities:
- Own product strategy and roadmap for supply chain orchestration
- Develop deep understanding of order-to-cash, order fulfillment, shipment execution, and supplier/customer collaboration workflows
- Run discovery with operations users and business leaders
- Turn workflow gaps into scalable product capabilities and distinguish reusable opportunities from customer-specific customization
- Define and track outcomes such as order cycle time, on-time delivery, exception resolution time, manual effort, and trading partner onboarding time
- Partner with Sales, Customer Success, Services, and Marketing to validate demand, position launches, enable field teams, and drive adoption
- Define requirements for workflows spanning ERP, WMS, TMS, and trading partner systems, including APIs, EDI transactions, and business events
- Work with engineering and architecture on data models, integration behavior, observability, security, reliability, and design tradeoffs
- Translate strategy into requirements, prototypes, acceptance criteria, and phased releases
- Lead build, buy, or partner decisions
- Identify and prioritize AI use cases for exception diagnosis, guided resolution, and workflow automation
- Define AI evaluation methods and human review or approval requirements
- Measure AI task success, reliability, adoption, cost, and business impact
- Present roadmap decisions and results to executive leadership
Requirements:
- 5+ years of product management experience, including significant time owning an enterprise or B2B SaaS product area end to end
- Supply chain expertise in order-to-cash, fulfillment, shipment execution, or trading partner collaboration
- Track record of taking products from discovery through launch and adoption, with measurable business results
- Strong technical fluency in APIs, EDI, enterprise integration patterns, data models, and SaaS architecture
- Practical understanding of modern AI, including LLMs and agent-based workflows
- Ability to define fit-for-purpose evaluations with technical partners
- Sound judgment on priorities and ability to influence without authority
- Record of presenting decisions and results to executives
- Clear writing and communication, including explaining technical and AI concepts to business audiences
- Bachelor's degree in engineering, computer science, supply chain, business, or related field, or equivalent practical experience
- Preferred: experience serving manufacturing, distribution, retail, or 3PL/logistics customers
- Preferred: working knowledge of EDI standards (X12, EDIFACT) and ERP, WMS, or TMS platforms such as SAP, Oracle, NetSuite, or Microsoft Dynamics
- Preferred: experience with B2B integration, iPaaS, or supply chain execution software
- Preferred: shipped an AI-enabled capability, such as LLM-based features, agentic workflows, or human-in-the-loop automation
- Preferred: familiarity with responsible AI practices including auditability, explainability, and human approval controls
- Preferred: ASCM/APICS certification (CSCP, CPIM, or CLTD)
Benefits:
- Annual bonus opportunity
- High-visibility role with direct exposure to executive leadership and top customers
- Work with a talented, cross-functional team of engineers, data scientists, and designers
- 10–15% travel to visit customer sites and operations, meet partners, attend industry events, and join team planning sessions
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