Product Manager
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Job Description
Product Manager owning DocSend customer experiences at Dropbox. Driving deal-execution workflows, AI-powered document analysis, and multi-product integrations from discovery through iteration.
Responsibilities:
- Own customer-facing DocSend product areas end-to-end, from identifying customer problems and defining strategy through prioritization, execution, launch, measurement, and iteration
- Drive foundational improvements across experiences, balancing near-term customer needs with the long-term quality and health of the product
- Identify and develop strategic opportunities across Dropbox and DocSend, including multi-product experiences
- Develop a deep understanding of DocSend customers through research, product data, feedback, and direct customer context, translating insights into clear product decisions and priorities
- Partner closely with Engineering and Design to define problems, evaluate options and tradeoffs, maintain a high quality bar, and guide cross-functional execution
- Define success measures, use quantitative and qualitative evidence to evaluate outcomes, and adapt the roadmap as customer needs, business priorities, technology, and market conditions evolve
- Use AI and automation thoughtfully to improve workflows
Requirements:
- 5+ years of product management or closely related experience, with experience owning customer-facing product experiences end-to-end
- Demonstrated ability to identify important customer problems, make prioritization and product tradeoffs, and translate strategy into clear product direction
- Strong customer empathy and ability to combine qualitative customer understanding with quantitative evidence when making product decisions
- Experience partnering closely with Engineering and Design to navigate ambiguity, technical constraints, dependencies, risks, and product-quality decisions
- Strong analytical skills and ability to define success measures, interpret product and business data, and use evidence to guide iteration
- Excellent written and verbal communication skills, with demonstrated ability to create alignment across cross-functional partners and clearly communicate decisions and tradeoffs
- Adaptability and curiosity, including an ability to learn new domains and technologies and thoughtfully incorporate AI-enabled workflows while maintaining strong product judgment and accountability
- Preferred: Experience building and evolving B2B or SaaS products
- Preferred: Experience with products supporting business-critical document or content workflows
- Preferred: Experience developing multi-product experiences or workflows spanning multiple product surfaces
- Preferred: Experience developing AI-enabled customer experiences or using AI tools as part of the product development workflow
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