Product Quality Engineer

Posted 2ds ago

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Job Description

Seeking a Product Quality Engineer to manage user feedback and enhance product quality remotely. Collaborate across teams to improve experiences and drive product decisions.

Responsibilities:

  • Build and own an AI-native, first-of-its-kind Voice of the Customer program.
  • Develop and maintain feedback loops that translate customer experience into product decisions.
  • Drive agentic bug prioritization at scale.
  • Serve as the senior escalation point between frontline support and engineering.
  • Act as the go-to product expert across User Ops and the broader business.
  • Partner with engineering teams on key initiatives in your domain.
  • Contribute to the tooling and infrastructure that makes quality operations more scalable.

Requirements:

  • Deep product and technical knowledge.
  • Experience in technical support, software engineering, or quality-adjacent role at a senior level.
  • Strong debugging and reproduction skills.
  • Clear, concise communication across technical and non-technical audiences.
  • High ownership mentality.
  • Self-starter with curiosity, a distaste for manual toil, a bias for action, and the ability to operate with confidence in ambiguous environments.

Benefits:

  • Our organization provides equal employment opportunities.
  • Flexible work arrangements.