Production Center Manager – Title Operations
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Job Description
Production Center Manager overseeing First American’s global title production operations. Managing teams, workflows, costs, quality, customer service levels, and strategic improvements.
Responsibilities:
- Direct and manage day-to-day operations of a Production Center in title production operations
- Direct and manage production processes and employees domestically and globally
- Develop short-term and long-term goals and objectives
- Apply technical knowledge of process workflow and FAST/electronic imaging databases
- Deliver business segment goals, team and management performance, appraisals, salary administration, incentives, corrective action, and hiring of qualified lead candidates
- Communicate production changes, process improvements, and initiatives
- Develop strategic plans with the Executive Regional Production Director
- Ensure teams understand roles and responsibilities through clear goals and communication
- Drive problem-solving activities and informed operational decisions
- Improve product quality, cost, and customer cycle-time service levels
- Work with the Business Unit Financial Organization and ERPD to improve unit cost performance
- Analyze monthly P&L and unit cost data
- Hire, train, and develop subordinates
- Provide feedback, delegate tasks, and identify training needs
- Travel to customer sites as needed
- Drive cross-training and increase outsourcing volumes with global operations
- Provide input on operational plans and strategic business initiatives
Requirements:
- Bachelor’s degree or equivalent experience
- Minimum of 6–10 years in title production
- At least 2 years operating in a managerial/leadership position
- Integrity, honesty, excellent verbal and written communication, and presentation skills
- Ability to consistently meet deadlines and drive results
- Strong customer service skills
- Ability to multitask in a fast-paced production environment
- Effective interpersonal skills; experience working with offshore teams is a plus
- Strong working knowledge of Excel and other Microsoft Office products
- Efficient use of FAST and Crystal Reports
- Knowledge of process workflow and electronic imaging databases such as DATATREE and DATATRACE
- Ability to travel to customer sites as needed
Benefits:
- Medical insurance
- Dental insurance
- Vision insurance
- 401k
- PTO/paid sick leave
- Employee stock purchase plan
- Inclusive workplace culture
- Equal opportunity employment
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