Production Specialist
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Job Description
Production Specialist at Bring a Trailer organizing auction listings and providing customer support. Collaborate with sellers and teams for a smooth auction experience.
Responsibilities:
- Prepare auction listings by organizing seller-submitted data and photos in accordance with Bring a Trailer standards
- Coordinate with sellers and internal teams to incorporate updates and ensure listing accuracy and completeness
- Serve as the primary point of contact for sellers during the pre-auction phase, delivering timely and professional communication
- Provide high-quality customer support by answering questions, offering guidance, and addressing concerns with empathy
- Manage and prioritize a high-volume pipeline of listings at various stages to meet daily production goals
- Track listings through internal systems and act as the subject matter expert on each listing’s history
- Collaborate cross-functionally to ensure a smooth transition from listing creation to auction launch
- Contribute to special projects and process improvements as needed
Requirements:
- 2+ years of experience in customer support, content production, technical writing, automotive services, or a related field (or equivalent experience)
- Strong writing and editing skills with an ability to present detailed information clearly and accurately
- Excellent interpersonal skills with a customer-first mindset and a professional, approachable communication style
- Highly organized and detail-oriented, with the ability to manage multiple priorities in a fast-paced environment
- Demonstrated ability to handle sensitive information with discretion and build trust with stakeholders
- Problem-solving mindset with the ability to navigate challenges independently while knowing when to escalate
- Interest in or knowledge of collector cars and automotive culture; hands-on automotive experience is a plus
- Adaptable, proactive, and eager to support evolving team and business needs
Benefits:
- Work with the Best: Collaborate with top-tier professionals across media, advertising, tech, fashion, lifestyle, and publishing, shaping the future of these dynamic industries.
- Grow Your Skills: Unlock your potential with access to innovative training programs, immersive workshops, and exclusive industry events.
- Work-Life Harmony: Enjoy the flexibility of hybrid work, empowering you to balance professional success with personal priorities.
- Foster Connection & Belonging: Join our Employee Resource Groups and help create a welcoming workplace where everyone feels valued and empowered.
- Wellness First: Prioritize your well-being with a comprehensive benefits package that includes medical, dental, and vision insurance from Day 1.
- Plan for Your Financial Future: Enjoy competitive financial perks, including a 401(k) plan with a generous company match.
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