Professional Services Consultant
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Job Description
Professional Services Consultant implementing Proofpoint cybersecurity solutions at enterprise customer sites. Engaging with clients and delivering training while ensuring satisfaction and successful deployment.
Responsibilities:
- Engage with newly signed enterprise customers as a Proofpoint product expert to implement Proofpoint solutions at their sites, typically using remote web conferencing tools.
- Implementation activities include installation, configuration, troubleshooting, customization, testing, and documentation.
- Deliver training to customers and partners.
- Provide technical expertise and real-life experience in creating solutions, designs, proof of concept and implementation.
- Drive high levels of customer satisfaction.
- Be a strong voice for your customers into the Marketing and Engineering teams to improve the product and ensure that Proofpoint deployments successful.
- Coordinate with multiple parties -- internal departments as well as the customer --to ensure timely and satisfactory resolution to technical issues, and completion of projects.
- Define and document the best practice techniques, processes, templates, and architectures for use by the greater field organization.
Requirements:
- 5+ years industry experience in a customer-facing technical field such as professional services, sales engineering, or technical support
- Experience in large systems design and project implementation for enterprise email environments
- UNIX system administration experience
- Broad technical knowledge of Internet products and technologies
- A thorough understanding of Internet protocols and how they work, particularly HTTP, SMTP, IMAP, RFC822, LDAP, PKI
- Knowledge of networking topology, TCP/IP protocol, network configuration and components (firewalls, routers, etc.)
- Strong Sendmail and messaging infrastructure system administration experience
- Ability to work at all levels of the organization both technically and politically
Benefits:
- Competitive compensation
- Comprehensive benefits
- Career success on your terms
- Flexible work environment
- Annual wellness and community outreach days
- Always on recognition for your contributions
- Global collaboration and networking opportunities
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