Professional Services Operations Specialist – Northeast
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Job Description
Professional Services Operations Specialist streamlining pre-sales operations for GuidePoint Security, a cybersecurity solutions provider. Managing SOWs, Salesforce data, proposals, quality assurance, and workflow improvements.
Responsibilities:
- Partner with Services Leadership to maintain and enhance project scoping information
- Ensure accuracy and completeness of client responses and requirements documentation
- Coordinate and manage Statements of Work, revision requests, and Change Orders
- Work with the Proposal Support Group to provide accurate, timely, and valuable responses to client needs
- Establish consistency and standardization across service offerings
- Create and maintain Professional Services Opportunities, Cases, and Contacts in Salesforce.com
- Identify workflow gaps and recommend actionable improvements
- Perform quality assurance on proposals and project documentation
- Serve as a liaison between back-office, sales, delivery teams, and other stakeholders
- Maintain professionalism and communication to ensure an exceptional internal customer experience
- Update standard project templates and operational practices with the PSOS Manager
- Maintain accurate estimating data in Salesforce.com and related systems
- Support services pipeline tracking
- Run ad-hoc projects as needed by the business
Requirements:
- Demonstrated ability to catch errors others miss and maintain accuracy in high-volume environments
- Experience identifying inefficiencies and implementing solutions
- Comfortable learning and working with various software platforms
- Strong written and verbal communication skills with ability to interact professionally with all levels of the organization
- Proven ability to manage multiple priorities and meet deadlines
- Analytical mindset with ability to think critically and propose solutions
- Ability to work independently and communicate efficiently and professionally in a remote environment
- Willingness to learn and use AI-enabled tools
- Experience with Salesforce.com or similar CRM platforms (preferred)
- Background in operations, cybersecurity, or professional services (preferred)
- Understanding of SOW development and contract management (preferred)
Benefits:
- Remote workforce primarily (U.S. based only)
- Group Medical Insurance options: Zero Deductible PPO Plan with GuidePoint paying 90% of the employee premium and 70% of family-plan premiums
- High Deductible Health Plan with HSA, with GuidePoint paying 100% of employee premiums and 75% of family-plan premiums
- HSA contribution of $850 annually per employee or $1,750 annually per family
- Group Dental Insurance, with GuidePoint paying 100% of employee premiums and 75% of family-plan premiums
- 12 corporate holidays
- Flexible Time Off (FTO) program
- Healthy mobile phone and home internet allowance
- Eligibility for retirement plan after 2 months at open enrollment
- Pet Benefit Option
- Mentorship and guidance opportunities
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