Program Analyst – Data Center Delivery
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Job Description
Program Analyst supporting data center delivery at QC Servion. Transforming program requirements and operational data into clear documentation and reliable reporting.
Responsibilities:
- Gather, organize, and document program, operational, and business requirements from stakeholders across the ecosystem.
- Develop and maintain SOPs, workflows, process maps, onboarding materials, and PMO templates.
- Standardize documentation practices across multiple entities and project teams.
- Support requirements intake and change management processes throughout the program lifecycle.
- Validate data inputs before information is distributed to program leadership.
- Ensure consistency and accuracy across dashboards, reports, metrics, and status updates.
- Maintain data dictionaries and reporting standards to ensure common definitions across all stakeholders.
- Perform data quality reviews and identify gaps, inconsistencies, or reporting risks.
- Support Program Managers and Project Managers with reporting, documentation, meeting preparation, and analysis.
- Assist with onboarding new projects, entities, vendors, and workstreams into established PMO processes.
- Coordinate information flow between engineering, design, infrastructure, construction, and program teams.
- Maintain centralized repositories for program documentation and reporting.
- Identify process inefficiencies, reporting challenges, and documentation gaps.
- Recommend solutions that improve consistency, efficiency, and program visibility.
- Support continuous improvement initiatives across the PMO organization.
- Develop scalable frameworks that improve delivery across a growing ecosystem.
- Work cross-functionally with engineering, design, project delivery, and leadership teams.
- Facilitate information gathering and ensure alignment between stakeholders.
- Translate complex information into formats that are easily understood by multiple audiences.
Requirements:
- Bachelor's degree in business, engineering, or a related field preferred, may substitute 7 years’ experience in lieu of a degree.
- 3–5+ years of experience in a Business Analyst, PMO Analyst, Program Analyst, Project Controls Analyst, or Program Coordination role.
- Strong documentation, process mapping, and requirements gathering experience.
- Advanced Excel skills and experience working with reporting platforms such as Power BI, Smartsheet, ClickUp, or similar tools.
- Strong analytical skills with the ability to identify inconsistencies, trends, and process gaps.
- Excellent written communication and documentation skills.
- Ability to manage multiple priorities across a fast-paced environment.
- High attention to detail and commitment to data accuracy.
Benefits:
- Choice of comprehensive medical plans (including two PPO-style plans and a HDHP w/ HSA option).
- Flex spending accounts (FSA).
- Dental and vision plans.
- Comprehensive medical, dental and vision benefits extended to spouse / domestic partner and dependent children up to age 26.
- 401k with company match and self-directed brokerage account option.
- PTO including additional paid time off during the last week of the year.
- Company paid life insurance coverage for employees and their eligible dependents.
- Short and long-term disability, AD&D coverage.
- Professional development opportunities, tuition reimbursement, and professional licensing assistance.
- Paid parental leave after one year of employment.
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