Program Assistant
Posted 1hrs ago
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Job Description
Program Assistant providing administrative and program support for UMass Global's education initiatives. Collaborating with faculty, staff, and students to ensure program success and operational efficiency.
Responsibilities:
- Provide administrative support for program operations and processes
- Support faculty and staff with various administrative duties
- Coordinate a variety of program activities, including but not limited to communications, events, and stakeholder engagement efforts
- Perform data entry, information gathering and basic reporting assistance as needed
- May assist with student inquiries and provide information about program
- May provide administrative support related to specific program activities such as accreditation, experiential learning placements (e.g. practicums, student teaching), tracking and maintaining student program data
- Perform other duties, as assigned
Requirements:
- Bachelor’s degree or equivalent combination of education and experience
- Related administrative, student services, program coordination, data tracking, or customer service experience preferred
- General understanding of higher education program coordination, academic processes, and student support services.
- Knowledge of data collection methods, tracking systems, and basic program evaluation principles, policies, and procedures.
- Knowledge of community partnerships and workforce development programs, particularly in behavioral health or social services.
- Strong interpersonal and communication skills to work effectively with diverse stakeholders, interdisciplinary teams, and external partners.
- Strong organizational skills, attention to detail, and ability to manage competing priorities in a deadline-driven environment.
- Ability to analyze information, identify gaps in program processes or compliance, and support student success through coordination, follow-up, and connecting to resources.
- Ability to multitask, troubleshoot and problem solve, and work effectively under pressure within a collaborative environment.
- Personal computer and intermediate knowledge of Zoom, Microsoft Office Suite, including word, excel, teams and outlook or equivalent Google Workspace tools (Gmail, Docs, Sheets, Slides).
Benefits:
- Medical, dental, and vision coverage with spending account options.
- Remote options, flexible schedules, 1/2 day Fridays (biweekly), generous time off, including paid holidays and a paid winter break.
- Life, disability, accident, legal, identity protection, and student debt support.
- 403(b) plan with a Roth option. 3% non-elective contribution and up to 6% match for a 9% total employer contribution!
- Tuition discounts for employees and family and Tuition Exchange program with other universities.
- Counseling services, Free Calm Health subscription and year-round wellness programs.
