QA Analyst – Contractor
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Job Description
Quality Assurance Analyst at fintech company auditing fraud operations and disputes for compliance. Ensuring accuracy and consistency in agent decision-making processes, contributing to risk management.
Responsibilities:
- Audit fraud operations cases.
- Audit dispute cases.
- Maintain QA methodology.
- Surface themes to leadership.
- Drive corrective action.
- Calibrate with stakeholders.
- Escalate systemic issues.
Requirements:
- 2–4 years in QA, audit, compliance, or operations at a fintech, bank, card issuer, payments company, or similarly regulated environment.
- Hands-on experience with fraud operations workflows (transaction review, account actions, customer authentication) and/or dispute workflows (chargebacks, Reg Z).
- Working knowledge of Regulation Z (billing disputes, provisional credit).
- Demonstrated ability to read a policy, review a case, and clearly identify the gap — with the written reasoning to back it up.
- Strong written communication.
- High judgment in gray areas.
Benefits:
- Health insurance
- 401(k) matching
- Flexible work hours
- Remote work options
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