QA Manager
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Job Description
QA Manager building AI-native automation frameworks and leading QA teams for Knotch’s AI-native website infrastructure. Improving testing, quality, and release confidence across cloud-based products.
Responsibilities:
- Manage automation suites across all products
- Create, maintain, and execute scripts during regression, smoke, and sanity testing in various environments
- Build out testing frameworks from scratch
- Hire and build a QA team
- Develop AI-native automation
- Manage an offshore QA team and build a US team as needed
- Create automated test and validation processes for APIs on cloud services
- Build comprehensive test suites for engineering and product organizations
- Recommend and maintain frameworks to automate test scenarios
- Define testing and evaluation strategies for AI-powered features, including regression testing, output quality, reliability, edge cases, and non-deterministic behavior
- Analyze and report on test automation progress
- Perform manual, exploratory, and performance testing
- Analyze test results, perform root-cause analyses, and file tickets in JIRA as necessary
- Establish test automation code coverage metrics
- Collaborate with product, project management, and software engineering to define testing best practices
- Lead the quality function at Knotch and shape how products are built, tested, and released
Requirements:
- 8+ years of QA engineering experience
- 2+ years leading or managing a test automation team
- Hands-on experience using AI tools and agents for test automation
- Strong expertise in automation tools such as Selenium, Playwright, Cypress, Watir, HeadSpin or similar
- Proven ability to define tool strategy and build scalable test automation frameworks from the ground up
- Experience writing scalable, reusable test scripts and running them in an Agile/Scrum environment
- Solid experience with manual and automated API testing, including Postman
- Experience setting up CI/CD pipelines and integrating automated tests into them
- Practical experience with source control systems (e.g., Git)
- Familiarity with AWS, GCP or similar cloud platforms
- Working knowledge of SQL
- Excellent communication and mentorship skills, with experience leading distributed teams
- Degree in Computer Science, Engineering or a related field (or equivalent experience) — nice to have
- QA or testing certifications (e.g., ISTQB) or cloud certifications (AWS/GCP) — nice to have
- Experience with performance and load testing tools (e.g., JMeter, k6, Locust) — nice to have
- Eastern Time Zone location for easier collaboration with the team and offshore partners — nice to have
- Candidates may work from anywhere within Canada
Benefits:
- Comprehensive health benefits through our employer of record (EOR) relationship with Globalization Partners
- Unlimited PTO
- 10+ company-paid holidays
- Wellness and work-from-home perks
- Company and team offsites
- A daily company-wide break
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