Quality Assurance Analyst, QA
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Job Description
Quality Assurance Analyst ensuring Swedish customer interactions meet quality standards for Job Squad’s Greece-based support operations. Identifying issues and guiding agent training.
Responsibilities:
- Ensure all interactions with customers follow rules, guidelines and business goals
- Identify common customer issues
- Improve customer experience
- Create a golden standard for agents to follow during communication processes with customers
- Spot the main issues and communicate them to team trainers and managers
- Support well-prepared training sessions for customer support agents
- Give accurate, valid, and complete information using proper procedures
Requirements:
- European passport required to apply
- Speak and write Swedish and English fluently (C1)
- Experience in customer support is a plus but not a must
- Basic understanding and level of computer handling skills
- Excellent multitasking skills
- Desire to learn as well as teach
- Patience and empathy
- Strong communication skills
- Good interpersonal relationship building skills
Benefits:
- Performance bonuses
- Relocation package (flight, airport pickup)
- Accomodation for 4 weeks
- Option to work from home anywhere in Greece
- Good development opportunities within the company (supervisor, quality analyst, CSR2, trainer)
- Great work/life balance with weekends off and no night shifts
- Health insurance
- Assistance with hiring documents and paperwork
- Thursday fruits and detox day (office based)
- Communication on social topics
- Activities: outdoor runs, personal trainer in the office, virtual and face to face sessions
- Discount cards
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