Quality Assurance
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Job Description
Quality Assurance Specialist validating Omnissa’s Workspace ONE UEM platform, printer workflows, and IoT device management. Leading end-to-end testing, release readiness, automation strategy, and quality initiatives.
Responsibilities:
- Lead the Customer Flow Program by engaging Support and Field teams to translate customer use cases into validation strategies
- Define end-to-end test strategies for major features and architectural changes
- Act as the quality gatekeeper to eliminate blind spots
- Own release readiness for key UEM modules, including test pipelines, risk assessment, and Go/No-Go technical confidence
- Create technical playbooks and best-practice guides for Support and Solution Engineering teams
- Influence the automation roadmap using AI-assisted tools and customer workflow requirements
- Own end-to-end quality for Workspace ONE Printer & IoT device management across legacy connector and modern MQTT/AWS IoT architectures
- Validate printer and IoT workflows from enrollment through decommissioning
Requirements:
- Deep architectural understanding of UEM/MDM platforms such as Workspace ONE, Intune, or JAMF
- Understanding of enrollment pipelines, policy engines, compliance state machines, certificate lifecycle, and OS-level MDM protocols
- Ability to understand interactions among identity, endpoint security, and network configurations in hybrid-cloud environments
- Track record of embedding testability and observability into product architecture during design
- Strong root-cause analysis skills
- Ability to explain complex technical concepts to developers and customers
- Ability to validate printer enrollment via ZPL/OEM provisioning files and MQTT-based staging workflows
- Experience with device certificate issuance, auto-renewal against a configured Certificate Authority, AWS IoT delivery, and revocation during enterprise wipe flows
- Ability to test firmware push/pull workflows via MQTT or OEM connectors
- Familiarity with connector-to-MQTT migration testing, device list view migration, and backward compatibility
- Ability to verify printer/IoT telemetry flows into Workspace ONE Intelligence via ETL and validate alerts and dashboards
- Understanding of scheduled sampling/check-in synchronization flows
- Ability to collect device-side, IoT service, and broker logs for troubleshooting
- 8+ years of hands-on engineering experience in Quality, Platform, Systems Engineering, or Solutions Architecture within End-User Computing or enterprise SaaS
- Leadership experience mentoring others and driving quality initiatives across teams
- Bachelor's Degree or equivalent experience
Benefits:
- Competitive salary
- Comprehensive benefits
- Supportive leadership prioritizing clarity, empathy, and growth
- Impactful work shaping modern management for millions of devices globally
- Culture rewarding technical excellence
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