Quality Assurance Specialist – Specialty Pharmacy
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Job Description
Quality Assurance Specialist auditing workflows and reviewing documentation in specialty pharmacy at VytlOne. Evaluating calls and supporting quality checks on technology tools while collaborating with the Rare and Orphan Care Team.
Responsibilities:
- Audit and review workflows, processes, assessments, and related documentation
- Evaluate calls using voice and screen recordings
- Assess competencies across job roles
- Collect and review quality measures on a monthly, quarterly, and annual basis
- Review reports and statistics to support digital applications
- Perform quality checks on websites and other technology links
- Support the Rare and Orphan Care Team, as assigned
- Complete additional quality-related monitoring, as needed
- Ensure compliance with the VytlOne Business Code of Conduct and all company policies and procedures
- Report allegations of impropriety promptly to the Compliance Department
- Comply with VytlOne’s Ethical Business Conduct Policy and Compliance Program
- Remain free from exclusion under the OIG and SAM Medicare/Medicaid lists
- Complete required training within established timeframes
- Ability to cope with the mental and emotional stress of the position
- Maintain regular attendance in accordance with policy
- Perform other job-related duties, as assigned.
Requirements:
- High School Diploma or equivalent required
- 1-2 years of relevant experience, specialty pharmacy experience highly preferred
- Working knowledge of computer software, specifically Microsoft Office and Outlook
- Ability to accurately enter data into a computer system
- Ability to prioritize work to meet deadlines
- Ability to multi task and work accurately under pressure
- Ability to work through and solve problems independently
- Excellent organizational and communication skills, both written and verbal.
Benefits:
- $850 individual, annual medical deductible
- $25 office visit copays
- Low biweekly premiums
- Company paid basic life/AD&D, Short-term and Long-term disability insurance
- Rx, dental, vision, short-term disability, and FSA
- Employer-matched 401k Plan
- Industry leading PTO plan
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