Records Coordinator
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Job Description
Records Coordinator maintaining accurate, compliant student records for an educational services company. Processing transcripts, enrollment documents, and student record transactions while supporting families and schools.
Responsibilities:
- Ensure every student record is accurate, complete, compliant, and processed with exceptional attention to detail
- Obtain, review, verify, and maintain academic records from previous educational institutions
- Proactively acquire and follow up on outstanding records and resolve missing or incomplete documentation
- Partner with students, families, schools, and internal departments throughout the student record lifecycle
- Verify records meet admissions requirements before approving enrollment
- Process enrollment verifications, transcript requests, withdrawals, truancy documentation, Special Education records, and other student record transactions
- Maintain complete and accurate documentation of record activity
- Identify discrepancies, resolve record issues, and escalate concerns when appropriate
- Safeguard student information in accordance with FERPA, district policies, and record-management best practices
- Participate in professional development, team meetings, and continuous process improvement initiatives
- Provide professional, empathetic, white-glove service to students, families, and colleagues
- Perform other duties as needed to advance the company mission
Requirements:
- Bachelor’s degree in Education, Human Services, Business, Communications, or related field (preferred), or equivalent combination of education and experience (required)
- Minimum of one (1) year of experience working in records management, education administration, student services, customer service, or a related administrative environment (required)
- Experience providing exceptional customer service while balancing multiple priorities (required)
- Ability to pass required background checks (required)
- Strong interpersonal, written, and verbal communication skills
- Exceptional attention to detail
- Strong organizational and time management skills
- Strong analytical and problem-solving skills
- Ability to exercise sound judgment and maintain strict confidentiality with sensitive student information
- Ability to thrive in a fast-paced, high-volume environment while maintaining accuracy and productivity
- Proficiency with Mac OS, Google Workspace, learning management systems, and task tools such as Asana
- Willingness and ability to travel to assigned testing locations for proctoring
- Reliable high-speed internet and a private remote workspace
- Fixed availability from 8:30 a.m. to 5:30 p.m. Mountain Time, year-round
- At least 40 hours per week
- No concurrent work during scheduled hours; outside employment requires prior written approval
Benefits:
- Medical, dental, and vision employee coverage for as little as $1 each per month
- Personal paid time off in addition to major holidays
- Short-term disability insurance, long-term disability insurance, life insurance, and AD&D insurance 100% paid by the employer
- 401(k) with employer dollar-for-dollar matching of employee contributions up to 6% of employee earnings
- Remote work from a private, professional, distraction-free workspace
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