Recovery Access Specialist
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Job Description
Recovery Access Specialist serving as the first member intake touchpoint for Groups’ outpatient substance use disorder treatment. Conducting assessments, answering calls, and scheduling EMR appointments.
Responsibilities:
- Answer all calls within established guidelines in a welcoming, energetic manner
- Explain the organizational structure and eligibility criteria to prospective and current members
- Provide informed answers to clinical questions and identify, assist, and follow through on caller needs
- Initiate client Biopsychosocial Assessments using motivational interviewing techniques to determine program eligibility
- Schedule initial intake appointments using the EMR
- Facilitate seamless client intake and coordinate no-shows with clinic coordinators
- Serve as the first touchpoint and member liaison for prospective and current members
- Provide a positive experience and develop therapeutic rapport with clients
- Work a minimum of 3 company holidays per year and 2 company mental health days per year
- Perform other duties as assigned based on business needs
Requirements:
- High school diploma or equivalent required
- Associate's degree preferred
- Minimum 1 year of experience in human services/healthcare or a customer service professional role
- Access to reliable internet and telephone services, with at least 10M download and 5M upload speeds
- Strong WiFi signal from the remote work location
- Must meet pre-employment requirements and applicable state and job-related background screening guidelines
- Depending on state-specific requirements: fingerprinting, drug testing, health screening, CPR/Basic First Aid, and license/credential verifications
- Friendly, clear, warm, and effective phone communication
- Critical thinking and judgment skills
- Ability to prioritize tasks and work in a fast-paced environment
- Strong telecommunication skills and comfort using multiple IT systems, applications, and tools
- Strong customer service orientation
- Ability to work independently under general supervision
- Ability to understand and adhere to the Code of Conduct
Benefits:
- Minimum 3 company holidays per year paid at time and a half
- Minimum 2 company mental health days per year
- Remote work arrangement
- Reasonable accommodations for people with disabilities
- Equal employment opportunity and diversity and inclusion commitment
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