Regional Director of Operations
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Job Description
Regional operations leader guiding 13–17 veterinary hospitals for Community Veterinary Partners. Driving quality, profitability, staffing, and growth across Central Pennsylvania.
Responsibilities:
- Provide tactical direction and vision to 13–17 veterinary hospital locations
- Ensure high customer service and compliance with medical, non-medical, policy, and legal standards
- Ensure pet, client, and team safety and maintain clean, safe, organized hospitals
- Assimilate new partner hospitals into the CVP family
- Develop business relationships with Practice Managers, Lead Doctors, and Associate Doctors
- Improve revenue growth and control inventory, purchasing, labor, and other expenses
- Manage P&L and provide monthly reporting to the Core Leadership team
- Develop remediation strategies for operational outcomes
- Supervise facility improvement projects
- Review hospital performance and key financial metrics
- Achieve profitable growth objectives within the assigned region
- Develop fiscal, strategic, and clinical processes with hospitals
- Implement proactive marketing strategies with the Marketing team
- Assist Business Development in identifying hospital acquisition opportunities
- Develop leadership skills and engagement/accountability cultures
- Forecast staffing needs and recruit/select Doctors and Practice Managers
- Partner with Human Resources to develop and mentor teams
- Escalate and resolve employee relations issues
- Maintain scheduling and Doctor coverage; approve continuing education and PTO time off
- Perform other duties as assigned
Requirements:
- Bachelor's Degree in Business Management or a related field is required, or an equivalent combination of education, training and experience
- Minimum of eight (8) years of Veterinary Practice/Management experience
- Preferably three (3) years or more in multi-location management in a service industry role
- Reside in the Central PA area
- Leadership, decisiveness, high emotional intelligence, analytical skills, coaching/mentoring, change management, communication skills, financial acumen, and time management
- MS Office skills
- Prior knowledge of Veterinary Practice Management Software is preferred
- High-travel position, primarily by car
- Ability to sit and talk or hear regularly; occasionally stand and walk; occasionally lift and/or move up to 10 pounds
- Specific vision abilities including close vision, color vision, and ability to adjust focus
Benefits:
- Resources and mentorship to support growth
- Connection and collaboration in a dynamic, entrepreneurial environment
- PTO
- Time off for continuing education
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