Regional Director of Operations
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Job Description
Regional operations leader overseeing 13–17 Community Veterinary Partners veterinary hospitals across the Northeast. Driving quality, financial performance, growth, staffing, and leadership development.
Responsibilities:
- Provide tactical direction and vision to CVP's family of veterinary hospitals
- Oversee 13 to 17 veterinary hospital locations in the Northeast
- Ensure high customer service and quality of care for clients and pets
- Uphold medical and non-medical standards and ensure compliance with local, state, and federal laws
- Ensure hospital safety, cleanliness, organization, and regulatory readiness
- Assimilate new partner hospitals into the CVP family
- Develop and maintain business relationships with Practice Managers, Lead Doctors, and Associate Doctors
- Improve operational outcomes, revenue growth, inventory, purchasing, labor, and expense control
- Manage P&L and provide monthly reporting to the Core Leadership team
- Develop remediation strategies for financial and operational outcomes
- Supervise facility improvement projects
- Review hospital performance and key financial metrics
- Achieve profitable growth objectives for the assigned region
- Develop fiscal, strategic, and clinical processes with hospitals
- Implement proactive marketing strategies for revenue growth with the Marketing team
- Assist Business Development in identifying opportunities to acquire additional hospitals
- Develop leadership skills and engagement/accountability culture among hospital leaders
- Develop Practice Managers to surpass benchmarks
- Forecast staffing needs and initiate recruitment
- Partner with Talent Acquisition and Human Resources to recruit, select, develop, and mentor Doctors, Practice Managers, and teams
- Serve as escalation point for employee relations issues
- Maintain appropriate scheduling and Doctor coverage; approve time off for continuing education and PTO
- Recruit, manage, and develop assigned Practice Managers
- Perform other duties as assigned
Requirements:
- Bachelor's Degree in Business Management or a related field is required, or an equivalent combination of education, training, and experience
- Minimum of 8 years of Veterinary Practice/Management experience
- Preferably 3 or more years in multi-location management in a service industry role
- Prior knowledge of Veterinary Practice Management Software is preferred
- MS Office skills
- Leadership
- Decisiveness
- High Emotional Intelligence
- Analytical Skills
- Coaching/Mentoring
- Change Management
- Communication Skills
- Financial Acumen
- Time Management
- Ability to travel extensively throughout the Northeast, primarily by car
- Ability to sit, talk, hear, stand, walk, and occasionally lift or move up to 10 pounds
Benefits:
- Resources and mentorship to support growth and drive innovation
- High-travel position primarily by car
- Reasonable accommodations for individuals with disabilities
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