Renewals Specialist – Splunk
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Job Description
Renewals Specialist at Cisco enhancing product experience for customers and partners in the LATAM territory. Collaborating cross-functionally to support and execute renewal motions while tackling customer challenges.
Responsibilities:
- Engages early and frequently with customers and partners
- Works on high volume, transactional opportunities and supports consultative renewals with team
- Builds relationships with customers and channel partner teams
- Prepares renewal quotes and collaborates with internal stakeholders to refine pricing and terms
- Participates in scalable renewal motions by collaborating with account teams
- Suggests renewal options based on product knowledge
- Uses software tools, automation platforms, and AI-enabled systems to streamline renewal workflows
- Takes ownership of assigned renewal opportunities
Requirements:
- 2+ years of related experience
- Bilingual (Spanish - English); Portuguese is a plus
- Understanding of Renewal processes, procedures and systems used to accomplish the work
- Familiarity with the broader underlying concepts in Renewal motion
- Basic understanding of analytics and programmatic processes
- Understanding of software subscription, licensing and support service contracting models
- Discovery, negotiation, and closing skills at all levels
Benefits:
- medical, dental and vision insurance
- 401(k) plan with a Cisco matching contribution
- paid parental leave
- short and long-term disability coverage
- basic life insurance
- 10 paid holidays per full calendar year
- 1 floating holiday for non-exempt employees
- 1 paid day off for employee’s birthday
- paid year-end holiday shutdown
- 4 paid days off for personal wellness
- 16 days of paid vacation time per full calendar year
- flexible vacation time off program
- 80 hours of sick time off provided on hire date
- up to 80 hours of unused sick time carried forward from one calendar year to the next
- optional 10 paid days per full calendar year to volunteer
- performance-based incentive pay for sales roles
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